1. Maximize insurance reimbursement for healthcare practice owners
2. Discover root causes for medical insurance claim denial, underpayment, or delay and propose resolutions
3. Interact with the US-based insurance carriers to 
4. follow-up on unpaid claims, delayed processing, and underpayment
5. plan and execute medical insurance claim denial appeal process  
6. Interact with US-based practice owners and clinicians on completing and correcting any missing or incorrect data on their insurance claims

1. Minimum of 6 months experience in US-based AR follow-up and charge and payment posting
2. Familiar with US medical insurance industry and insurance claims processing cycle
3. Knowledge of ICD-10, CPT, and HCPC 
4. Understand CMS-1500 and UB-04 claim formats
5. Experience in Vericle Software is a must.
6. Excellent listening, communication, and problem-solving skills
7. Self-motivated and able to work autonomously

1. High comfort level working on Eastern Time Zone/US Shift
2. Good internet access at home
3. Mobile Hotspot
4. Laptop/Desktop of at least 8 GB

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Vericle Corporation, a US-based parent company.ﾠ Vericle offers cloud-based medical practice management software, including Electronic Healthcare Records, and revenue cycle management services.ﾠ

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• Build responsive web applications using Javascript, Angular/React/Vue, CSS, etc.
• Work on existing web templates and fix/debug issues or add new features
• Convert mock UI designs into prototypes, creating excellent interactions from designs
• Build a design for code structure, functionality, and organization
• Profile and optimize inefficient codeﾠﾠ
• Code review, analyze peer performance, mentor junior developers
• Build, enhance, evaluate, and/or incorporate tools such as build pipelines, unit test frameworks, code validation, and IDE plugins

• 5+ years of experience

• Full grasp of HTML, CSS, JavaScript, Typescript, and AJAX-based JSON/XML web services
• Development experience in Rest APIs, Angular/React/Vue, Material frameworks
• Familiar with mercurial or Git
• Solid foundation for creating cross-browser and responsive web experiences
• Understand the nuances of supporting tablet and mobile browsers
• Must be able to adapt and learn to work within an unfamiliar codebase quickly
• Bachelors in Computer Engineering or Computer Science

• Must have stable internet connection minimum of 5 MBPS
• Must be comfortable working the US business hours
• Minimum system requirement of latest i5 (i7 preferred), 16GB RAM (32 GB preferred)

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Vericle Corporation, a US-based parent company. Vericle offers cloud-based medical practice management software, including Electronic Healthcare Records, and revenue cycle management services.ﾠ

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RESPONSIBILITIES

• Participate in all phases of the software development life cycle
• Develop new features and maintain and optimize Vericle - Healthcare practice management system
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications and requirements
• Work on hazelcast distributed in-memory computing architecture
• Build and debug modules in Java, GWT, GXT
• Web development in
  • Angular, Material Design
  • Bootstrap/AngularJS framework.
  • HTML / Servlet / JAVASCRIPTﾠ
• Backend work
  • Create/Maintain REST API CALLs
  • Oracle SQL DBMS development and management
  • Work with MongoDB database and queries.
  • Create new Oracle sql queries and optimize the existing queries.
  • Write Stored Procedures (PL/SQL) in ORACLE 11g.

QUALIFICATIONS

• 5+ years of experience
  • Multi-threaded programming
  • Linux or Unixﾠ
  • Core Java, Rest APIs
  • web technologies like HTML, Servlets, etc.
  • Oracle, PL/SQL
  • Web server experience like Tomcatﾠ
  • Web development experience in Angular, CSS, Javascript
  • Familiar with mercurial or Git
  • Experience in MongoDB is a plus
• Bachelors in Engineering ( Computer Science / B.Tech).
• Must be able to quickly adapt and learn to work within an unfamiliar codebase
• Should be a team player
• Excellent written and communication skills are a must

NOTE

• Must have stable internet connection minimum of 5 MBPS
• Must be comfortable working the US business hours
• Minimum system requirement of latest i5 (i7 preferred), 16GB RAM (32 GB preferred)

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ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, seeks a Payer Relations Specialist. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.

Job Summary: The Payer Relations Specialist negotiates contracts between healthcare facilities or providers and insurance companies or payers. The Payer Relations Specialist develops strategic plans to manage their accounts effectively and to expand into new accounts as assigned.

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Key Responsibilities:

1. Works with payers to coordinate timeline for contract renewals, fee schedule updates, rate rebasing
2. Organizes contract issues logs for the clinically integrated network
3. Meets routinely with payers and health plans to resolve contracting/claims issues
4. Maintains continuous communication to keep practices apprised of issue status and resolution
5. Analyzes contract rates to ensure a competitive position in support of defensible pricing under transparency
6. Provides financial analytical support by analyzing per member per month management fees, quality and shared savings incentives, and other reimbursement
7. Supports contract negotiation efforts by revenue modeling & rate evaluation
8. Works with payers and providers to define appropriate CPT codes and reimbursement rates for existing and new services

Qualifications:

• Bachelor's degree in any STEM domain
• At least five years of experience as a Payer Relations Specialist or Provider Contract Negotiator

MUST HAVE:

• High comfort level working on Eastern Time Zone/US Shift
• Good internet access at home at least 25 MBPS
• Mobile Hotspot
• Laptop/Desktop of at least 16 GB

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ClinicMind is a leading company in providing Healthcare IT and RCM services, including EHR software and medical billing in the US. We are looking for a full-time Credentialing Specialist to help us keep growing. If you're excited to be part of a winning team, ClinicMind is a perfect place to get ahead.

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RESPONSIBILITIES

Handle credentialing needs for our clients (Group and/or Individual) who are US-based health care providers, diagnostic laboratories and medical facilities as preferred providers in health care networks. This entails the following tasks:

1. Perform credentialing work:
   
   1. Collect all the required documentation for credentialing such as accreditation, membership and facility privileges (e.g., License, NPI letter).
   2. Assist providers with completing payer forms and ensure compliance with payer’s expectations
   3. Respond to provider’s inquiries as to credentialing process progress
   4. Alert client of new regulations, expiring certificates, reapplications and deficiencies in credentialing requirements
2. Maintain accurate and current client information using an online database
3. Drive the implementation of the automated credentialing workflow management system:
   
   1. Provide requirements to software developers
   2. Review implementation

QUALIFICATIONS

1. Minimum of 6 months experience in US-based Credentialing process
2. Familiar with US medical insurance industry
3. Excellent listening, communication, and problem-solving skills
4. Self-motivated and able to work autonomously

MUST HAVE:

1. High comfort level working on Eastern Time Zone/US Shift
2. Good internet access at home
3. Mobile Hotspot
4. Laptop/Desktop of at least 8 GB

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ClinicMind is a leading provider of comprehensive EHR Software and RCM services in the Healthcare industry. ClinicMind’s ONC-certified software solution includes a multi-specialty EHR Platform as a Service (PaaS), practice management software, mobile EHR, a patient portal, and dozens of integrated applications for Patient Relationship Management, Clinical Compliance, Patient Education, Credit Card processing, and other specialty EHRs. ClinicMind’s software-enabled RCM services include full-service multi-specialty medical billing, credentialing, medical coding, and prior authorization services. We seek an organized and self-motivated Help Desk Manager to drive our Value Added Reseller (VAR) Incubator. The VAR Incubator Help Desk Manager reports to the VAR Incubator Manager.

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Responsibilities

1. Interact with ClinicMind VARs

   1. Train their Customer Support and RCM teams to use the ClinicMind system

   2. Help our VARs build their own branded Help Desk teams

      1. Train their Help Desks to Troubleshoot user problems

      2. Train their Help Desks to figure out the objectives of the users’ actions and their obstacles 

   3. Work together with our software support to solve VAR operations problems

   4. Provide 2nd level support to the VARs

2. Manage and Build a shared Help Desk knowledge base 

   1. Create short user training videos and training presentations

   2. Document problem solutions 

   3. Build and implement multi-choice tests 

Qualifications

1. Commitment to ClinicMind Core Values

   1. Outstanding teamwork, positive "Can-Do" attitude

   2. Patience in asking questions to understand the root cause of the problems

   3. Empathetic to customer needs

   4. Excellent problem-solving skills

   5. At least three years experience in client support of Electronic Healthcare Record (EHR) software and/or Medical Billing service, preferably on the Help Desk 

   6. Excellent verbal and written communication in English  

   7. College degree or equivalent (College education in science, technology, engineering, or mathematics (STEM) is a plus)

2. The following is a plus

   1. Good performance on a ClinicMind Help Desk, CRM, RCM, or SWAT teams

   2. Experience with ClinicMind or Vericle or Genesis Chiropractic software

   3. Billing using ClinicMind  or Vericle software

   4. Adequate scores at the ClinicMind Team Leadership Training Program

   5. BPO management for Billing using ClinicMind  or Vericle software

   6. Prior employment at ClinicMind, Indicle, Vericle Pacific, Billing Precision, or eSpoc

NOTE

• Must have a stable internet connection minimum of 5 MBPS

• Must be comfortable working the US business hours

• Must own a laptop with at least 8 GB of memory

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We are a Health IT and RCM service company with a leading-edge EHR software product and a medical billing BPO. We are looking for an enthusiastic Client Support Specialist. This role involves a broad range of responsibilities, from responding to client inquiries to troubleshooting and beyond. The ideal candidate is a problem-solver, an effective communicator, and dedicated to enhancing user experience.

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Responsibilities:

1. 1. Client Assistance:

      • Guide ClinicMind clients in maximizing the system's utility.

      • Handle a wide array of inquiries, including but not limited to patient demographics, balance management, clinic reporting, claims, and point of sale.

   2. Problem-Solving:

      • Troubleshoot issues encountered by users.

      • Understand the objectives behind users’ actions and identify any obstacles they may face.

   3. Inquiries and Training:

      • Address basic medical billing questions after completing mandatory on-the-job training.

   4. Collaboration:

      • Work closely with our software support and account management teams to resolve client issues effectively.

      • Determine when an issue needs to be escalated to other departments for resolution.

   5. Communication:

      • Engage with clients through various channels, including phone, email, live chat, Facebook, and an internal tasking system.

   6. Escalation and Risk Management:

      • Identify practices at risk of attrition and escalate to the appropriate resource.

      • Recognize tone, keywords, and signs of frustration to address client concerns proactively.

   7. Administrative Duties:

      • Ensure accurate documentation of all client interactions.

      • Follow up on client interactions as per established procedures.

   8. Additional Responsibilities:

      • Perform other duties as assigned by management, adhering to the dynamic needs of the department.

Qualifications:

• Proven experience in customer support or a similar role.

• Excellent problem-solving and analytical skills.

• Strong verbal and written communication abilities.

• Ability to work effectively in a team and independently.

• Familiarity with medical billing processes is a plus.

• Proficiency in using various communication platforms including live chat and social media.

• Commitment to providing high-quality support to enhance client satisfaction.

Position Requirements:

• Must have stable internet connection minimum of 5 MBPS

• Must have a mobile data plan as a backup

• Must be in a quiet environment

• Must be comfortable working the US business hours

• Must own a PC with at least 8 GB of memory

Apply Now

ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is looking for a Chief Marketing Officer. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.

As the Chief Marketing Officer for ClinicMind, a cloud-based EHR (Electronic Health Records) and billing service platform company, you will develop comprehensive marketing strategies for two markets, the practice owners and the software and billing service resellers. In addition, you will manage a team of marketing professionals to ensure the successful execution of marketing strategies to drive revenue growth and retention.

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Key Responsibilities:

• Lead the development and implementation of the company's marketing strategy, including campaigns, partnerships, and branding initiatives.

• Develop and execute integrated marketing campaigns across multiple channels, including digital, social media, and email.

• Develop and maintain a strong brand identity and ensure its consistency across all marketing materials.

• Conduct market research and analysis to understand customer needs and behavior and leverage insights to develop effective marketing tactics. 

• Conduct market research and analysis to maintain a strong working knowledge of competitors, including their advertising, consumer loyalty programs, technology, and overall market dynamics. 

• Build and maintain relationships with key stakeholders, including customers, partners, and internal teams.

• Establish metrics and performance tracking of all marketing brand and growth initiatives. Reviews ROI monthly/quarterly with the C-suite team. Communicate to leadership regularly and make recommendations on strategic and tactical changes.  Oversee subsequent market plan adjustments.  

• Collaborate with the sales team to align marketing and sales initiatives and ensure the successful delivery of revenue targets.

• Manage the overall marketing budget and track KPIs to measure campaign effectiveness and ROI.

• Stay current on marketing trends and technologies and ensure the company's marketing strategy is at the forefront of innovation. 

Requirements:

• A STEM undergraduate degree. MBA degree in Marketing or Healthcare. 

• 15+ years of experience in HealthTech, BPO, RCM services, and franchise marketing or management in a global environment, spanning USA, India, and the Philippines

• Demonstrated success in developing and executing integrated marketing campaigns across multiple channels.

• Strong analytical skills, with the ability to use data to inform marketing decisions and measure campaign effectiveness.

• Excellent communication and relationship-building skills, with the ability to collaborate effectively with internal stakeholders and external partners.

• Proven leadership skills, with the ability to manage and motivate cross-functional teams to achieve organizational goals.

If you are a strategic thinker passionate about healthcare technology and marketing, we encourage you to apply for the CMO position on our team.

MUST HAVE:

1. High comfort level working on Eastern Time Zone/US Shift 
2. Good internet access at home
3. Mobile Hotspot
4. Laptop/Desktop of at least 8 GB

Apply Now

ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is looking for a full-time Marketing Brand Coordinator. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.

The Marketing Coordinator - Brand Lead is a role within the Professional Services Division at ClinicMind dedicated to a specific brand. Working closely with the Chief Marketing Officer (CMO), this position is instrumental in understanding and executing the lead generation strategy for the brand. The role involves coordinating with external agencies and vendors for paid advertising campaigns and liaising with both internal and external parties for marketing content creation. This position ensures that all marketing efforts are aligned with the brand's messaging and strategy, as developed in collaboration with the CMO and other key stakeholders.

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Duties and Responsibilities:

1. Strategy Development Support: Assist the CMO in creating and refining the lead generation strategy for the assigned brand, ensuring alignment with overall marketing goals.

2. Agency and Vendor Liaison: Act as the primary point of contact for external agencies and vendors managing paid social media advertising, paid search engine advertising, and other paid marketing initiatives.

3. Campaign Management: Oversee and coordinate the execution of advertising campaigns, ensuring they are delivered on time, within budget, and yield desired results.

4. Content Coordination: Work closely with internal teams and external entities, such as landing page designers, collateral designers, printers, and video content creators, to produce marketing materials that reflect the brand's messaging and aesthetic.

5. Performance Monitoring: Track and analyze the performance of marketing campaigns and strategies, providing reports and insights to the CMO for informed decision-making.

6. Stakeholder Collaboration: Collaborate with various stakeholders within the organization to ensure a cohesive and consistent brand message across all marketing channels.

7. Market Research: Conduct market research to stay informed about industry trends and competitor strategies, using insights to enhance marketing efforts.

8. Brand Advocacy: Ensure all marketing initiatives accurately represent and promote the brand's values and objectives.

Qualifications

1. Preferably in Marketing, Communications, Business Administration, or a related field.

2. 2-3 years of experience in a marketing role, with a focus on brand management, lead generation, and campaign execution.

3. Familiarity with digital marketing platforms such as Hubspot, Salesforce, Google Ads, Facebook Ads Manager, and other paid advertising tools.

4. Experience working with content creation teams and understanding of content marketing strategies.

5. Proven ability to manage multiple projects simultaneously and work under tight deadlines.

Skills and Abilities

1. Strong Communication Skills: Excellent verbal and written communication skills to effectively liaise with various stakeholders and external agencies.

2. Analytical Skills: Ability to analyze campaign performance data and derive actionable insights.

3. Organizational Skills: Strong organizational and time-management skills, with a keen attention to detail.

4. Creative Thinking: Creative mindset with the ability to generate innovative ideas for lead generation and brand promotion.

5. Team Collaboration: Ability to work collaboratively in a team environment and with cross-functional teams.

6. Adaptability: Flexibility to adapt to changing market trends and brand needs.

7. Technical Proficiency: Proficiency with CRM systems (like Salesforce), marketing automation tools (like HubSpot), and basic understanding of SEO and SEM.

Position Requirements

• Must have stable internet connection minimum of 5 MBPS

• Must have a mobile data plan as a backup

• Must be in a quiet environment

• Must be comfortable working the US business hours

• Must own a PC with at least 8 GB of memory

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ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is looking for a Senior UI/UX Designer. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.

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RESPONSIBILITIES

1. Discovery - talk with stakeholders to brainstorm and document current workflow shortcomings and pain points 
2. Analysis
   1. Create mapping, personas and use cases (if needed)
   2. Analyze gathered data and determine improvements/solutions 
   3. Create sketches or lo-fi mockups that show your solutions and improvements and apply your knowledge in UI/UX on it
   4. Present sketches/lo-fi mockups to stakeholders for initial review
3. Design
   1. Design well-crafted, client-focused UI prototypes (hi-fi) that fit the specific project requirements; and company visual assets (if needed)
   2. Maintain consistency in style/branding standards on fonts, colors, images, etc.
   3. Present design proposals to stakeholders and accommodate feedback accordingly

MINIMUM QUALIFICATIONS

1. 5 years of experience in 
   1. Designing web user interfaces
   2. UI/UX design (plus points if you have experience in designing EHR UI)
   3. Figma
2. Good understanding of 
   1. UX design and usability and how it relates to visual design
   2. technology limitations and the ability to work with technology requirements
   3. Design Systems
3. Familiarity with
   1. using wireframing/prototyping tools
   2. creating assets (vector, icons, guides, etc.)
4. Above average communication skills oral and written
5. Bachelors in Design, Computer Science or relevant field

PLUS (BUT NOT REQUIRED)

• Knowledge of Material Design and its limitations in terms of coding
• Understanding of US healthcare system
• Knowledgeable in HTML, CSS, JS

NOTE

• Must have stable internet connection minimum of 20 MBPS
• Must be comfortable working the US business hours (EST)
• Must own a laptop with at least 8 GB memory

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ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is looking for a full-time Technical Project Manager. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.

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RESPONSIBILITIES

1. Oversee the entire lifecycle of healthcare products from concept through development, launch, and phase-out. Ensure products meet market needs and achieve clinical, operational, and financial goals.

2. Ensure the delivery of high-quality products or solutions by implementing appropriate quality management processes.

3. Identify and assess project risks and develop mitigation strategies.

4. Managing project budgets through budget management, cost estimation, and financial reporting.

5. Cross-functional Leadership: Lead and collaborate with cross-functional teams including engineering, marketing, sales, and customer support to ensure successful product development and launch.

6. Build and maintain strong relationships with stakeholders, clients, and team members by managing expectations and ensuring alignment with project goals.

7. Conduct thorough market research to identify trends, opportunities, and challenges. Use insights to inform product strategy and development.

8. Work closely with key stakeholders, including customers, users, and senior executives, to gather requirements, communicate progress, and align product vision.

9. Tackle complex technical and business challenges using a proactive, hands-on approach. Develop innovative solutions that are informed by market dynamics, customer needs, and user feedback.

10. Demonstrate leadership in both tactical execution and strategic planning. Develop and implement comprehensive product strategies to achieve long-term success.

QUALIFICATIONS

1. Bachelor's or Master's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or Project Management.

2. Certification as a Project Management Professional (PMP), PRINCE2, Certified Scrum Master (CSM), or other relevant project management certifications is an advantage.

3. Familiarity with software development methodologies and project management tools such as Jira, Asana, Trello, or Microsoft Project.

4. Excellent verbal and written communication skills.

5. Experience in leading and managing cross-functional teams.

6. Strong leadership skills to motivate and guide team members.

7. Ability to identify and assess project risks and develop mitigation strategies.

NOTE

• Must have stable internet connection minimum of 5 MBPS
• Must be comfortable working the US business hours (EST)
• Must own a laptop with at least 8 GB memory

Apply Now